1.1 A user may return any product during the time of delivery, if:
a) Product does not meet user’s expectation.
b) Found damaged during delivery
c) Have doubt about the product quality and quantity
d) Received in an unhealthy/ unexpected condition
e) Is not satisfied with the packaging
f) Finds product unusable
We are continuously monitoring accounts of customers with excessive requests of returns and refunds. We take necessary steps to prevent this.
2. Refund Policy
2.1 Cookants Fresh tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that Cookants Fresh fails to complete, requires any refund, it be done maximum within 10 Days after our acknowledgement.
2.2 Refund requests will be processed under mentioned situation:
- Unable to serve with any product.
- Customer returns any product from a paid order.
- Customer cancels a paid order before it has been dispatched.
For all the above three scenarios, the refund amount will be sent to Cookants Fresh Balance of the customer. And the balance can only be used to purchase at Cookants Fresh. Upon customer's request, Cookants Fresh will transfer the refund amount to the user's original payment source within 10 days. Refund is only allowed for customers who have paid via bKash or card or other electronic method. For the orders that are paid via Cash, refund is only to be given through Cookants Fresh Credits.